Cancellation Policy

1. Cancellation Timeframe: You can request to cancel your order within 1 hour of placing it. Once this timeframe has passed, we may have already begun processing your order and might not be able to cancel it after the shipment have been forwarded from us.

2. Cancellation Process: If you wish to initiate the cancellation of your order, kindly contact us our customer support team will assist you in navigating through the steps of the cancellation procedure.

3. Refund Policy: If you successfully cancel your order, we will initiate the refund process. The refund will be processed using the same payment method used for the original transaction. Please note that it might take seven business days for the refunded amount to reflect in your account, depending on your payment provider's policies.

4 .Exceptions: Due to the nature of food products and their perishable nature, we might not be able to offer cancellations or refunds for orders that have already been prepared or shipped.

5. Quality Assurance: Our team ensures that all food products are of the highest quality and are packed carefully to maintain their freshness during transit. If you receive a damaged or defective product, please contact our customer support within 24 hours of receiving the order. We will be glad to assist you with a replacement in such cases.

6. Contact Information: If you have any questions or concerns regarding the cancellation policy, please feel free to reach out to our customer support team. You can contact us through the contact details provided on our website.

7. Please keep in mind that this cancellation policy is subject to change without prior notice. We recommend checking our website for the most up-to-date information regarding our policies.

By placing an order, you acknowledge that you have read, understood, and agreed to abide by our cancellation policy.

Last updated: 19-10-2023